Frequently Asked Questions

Refund Policy

We want you to feel confident trying CardVault Collection Intelligence. Here's how our refund policy works:

• •7-Day Money-Back Guarantee: If you cancel your paid subscription within 7 days of your initial purchase, you can request a pro-rated refund for the unused portion of your billing period. No questions asked.
• •How to Request a Refund: Use the in-app Support form within 7 days of your purchase. Include your account email and request "Refund" in the subject line.
• •What's Not Refundable: Subscription renewals, plan upgrades, and billing periods after your first 7 days are non-refundable. You can still cancel auto-renewal anytime to stop future charges — you'll keep access through the end of your current billing period.
• •Promotional Pricing: Any promotional pricing offered is included in the 7-day refund window. If you cancel within 7 days of starting a promotional plan, you can request a refund.